Returns & Refund Policy

At PawtopiaPets.shop, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please review our returns and refund policy below.

 

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1. Return Eligibility

 

You may request a return if:

 

• The item is unused, in its original packaging, and in the same condition you received it.

• The request is made within 30 days of delivery.

• Proof of purchase is provided (order confirmation or receipt).

 

Certain items such as personalized products, perishable goods, or clearance items are not eligible for return unless defective or damaged.

 

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2. Return Process

 

 

1. Contact us at support@pawtopiapets.shop to request a return authorization.

2. Provide your order number, product details, and reason for return.

3. We will provide instructions for sending your item back.

4. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

 

 

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3. Refunds

 

 

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

 

 

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4. Exchanges

 

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, contact us at support@pawtopiapets.shop.

 

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5. Return Shipping Costs

 

 

• Customers are responsible for paying return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service for your return to ensure it reaches us safely.

 

 

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6. Damaged or Defective Items

 

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

 

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7. Contact Us

 

If you have any questions about our Returns & Refund Policy, please reach out to:

📧 Email: support@pawtopiapets.shop**