Frequently Asked Questions (FAQ)

Welcome to the Pawtopia Pets FAQ page! Here you’ll find answers to some of the most common questions about our products, orders, and services.

1. What products do you sell?

We offer a wide range of premium pet accessories, including beds, collars, toys, grooming tools, feeding supplies, and more for cats, dogs, and small pets.

2. Do you ship internationally?

Yes, we ship to multiple countries, including the USA, Canada, UK, Australia, and more. Please check our [Shipping Policy] for full details.

3. How long will my order take to arrive?

Delivery times vary depending on your location and the shipping method selected:

Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days

Please note that processing times (1–3 business days) are in addition to delivery times.

4. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package online.

5. What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please see our [Returns & Refund Policy] for full details.

6. What if my order arrives damaged or defective?

If your order is damaged or defective, please contact us within 7 days of receiving it with photos, and we’ll arrange a replacement or refund.

7. Do you offer exchanges?

Yes, we offer exchanges for defective, damaged, or incorrect items. Please contact our support team for assistance.

8. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods as listed at checkout.

9. How do I contact customer support?

You can reach us via email at support@pawtopiapets.shop, and our team will respond within 24–48 business hours.

10. Do you offer discounts or promotions?

Yes! We regularly run sales and special offers. Follow us on Instagram and Facebook or subscribe to our newsletter to stay updated.